Shipping Policy

At this initial launch, Riley's Way and Crown Club sales, checkout, and app enrollment are open to customers and parent-led families in the 50 United States and the District of Columbia while broader availability is prepared.

Riley's Way physical products are made, packed, and shipped with care. Most items are produced after an order is placed, which helps us reduce waste and offer a wider range of meaningful designs.

Order processing:

Processing times may vary by product. Customers receive an order confirmation after purchase and tracking information when the order ships.

Shipping:

Shipping times depend on the destination, product type, carrier, and fulfillment partner. Delivery estimates are estimates, not guarantees.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. If an address error is discovered, customers should contact Riley's Way as soon as possible.

Lost, delayed, or damaged orders:

If an order appears lost, delayed, damaged, or incorrect, customers should contact Riley's Way through the contact page with the order number and photos if applicable.

Local pickup:

Riley's Way does not currently offer local pickup unless specifically announced.