Refund & Return Policy

At this initial launch, Riley's Way and Crown Club sales, checkout, and app enrollment are open to customers and parent-led families in the 50 United States and the District of Columbia while broader availability is prepared.

Riley's Way wants every order to feel meaningful, beautiful, and confidence-building.

Because many physical products are made after purchase, returns and exchanges may be limited unless an item arrives damaged, defective, misprinted, or incorrect.

Damaged or Incorrect Orders

Customers should contact Riley's Way through the contact page with the order number and clear photos within 7 days of delivery.

Size selection:

Customers are responsible for reviewing the size guide before ordering.

Digital memberships:

Crown Club memberships follow the Crown Club Subscription & Cancellation Policy. Digital Crown Club membership fees are not refunded for ordinary subscription cancellation after access begins. Cancellation stops future renewals but does not refund the current or past paid term, except where required by law or where Riley's Way verifies a billing error, duplicate charge, fraud issue, chargeback correction, or other account correction.